Hp diagnostic utility

By | 05.12.2018

The Battery Check test time is 2 minutes. To download the latest version, go to the HP Hardware Diagnostics website. What the test does not check. Network Test - The Network Test checks your system to make sure that the network controller is functioning properly. Checks the functionality of the serial port registers.

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To run the test, click Run once. Checks the network controller.

HP PC Hardware Diagnostics Windows

It can be run once or looped until an error occurs. This test takes 10 to 15 minutes or more to complete, depending on the system configuration. Javascript is disabled in this browser. Asia Pacific and Oceania. Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly.

Find Solutions, ask questions, and share advice with other HP product owners. If the computer has more than one hard drive, select the drive you want to test. To run the test, click Videoselect one of the following tests, and then click Run Once.

HP PCs - Testing for Hardware Failures | HP® Customer Support

Utilith Memory Check — The Video Memory Check attempts to detect onboard graphic devices and retrieval of video memory information such as the base address and video memory size. Interactive; tests the read and write features of the optical drive. You cannot use your computer during the test. Bluetooth Module Test — The Bluetooth Module Test checks the system to make sure the Bluetooth module is properly detected and enabled for use. To run the test, click Bluetooth Moduleand then click Run once.

The Hard Drive Quick Test begins. In the Troubleshooting and fixes tab, select what you want to do from the following options:. To run the software on your computer, download it to the computer desktop. Serial Port Diganostic Loopback Check — this is a one minute interactive check to determine if the serial ports are functioning properly.

Hard Drive Tests There are six hard drive tests. The graphics might be different, jtility on which version of the utility you are using. No other component tests are available.

If a component fails a test, write down the failure ID digit code so you have it available when you contact HP Customer Support. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Before running the test, make sure there are no USB devices connected to the port you want to test. While the test is running, the time remaining and test result for each component are shown on the screen.

If you need to stop a diagnostic test at any time, click Cancel. Use it to read important messages, run diagnostics, troubleshoot problems, access product specifications, and even find out if your printer is still in warranty.

If the System Test did not detect a hardware problem, continue with the Component Tests section. If the memory passes the Quick Test but there is still a problem with the computer memory, run the Extensive Test. Fingerprint Reader Utolity — The Fingerprint Reader Test provides an interactive test for checking the functionality of the fingerprint reader.

The following tests are performed. Opening the System Tests menu in Windows Use the following instructions to open the System Tests menu in the software. Serial Port Tests - The Serial Port tests allow for a selection of a number of different serial ports to test. Processor Test - Quick 10 second test to make sure all of the processors are functioning properly. To run the test, click Wireless Moduleand then click Run once.

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